Frequently Asked Questions
What prerequisites do I need?
You should be comfortable with spreadsheets and basic concepts like events, sessions, and conversions. SQL and Python are not required for beginner tracks.
Do I need paid tools to follow along?
No. We use free tiers where possible (GA4, BigQuery sandbox, Looker Studio). We provide sample datasets and templates to practice safely.
Are the courses live or self-paced?
Most tracks are hybrid: self-paced lessons with live office hours and optional project reviews. Live sessions are recorded.
How do I get feedback on my work?
Upload artifacts (dashboards, notebooks, taxonomies) for peer and instructor review. We use rubrics with actionable checklists.
Do you offer certificates?
Yes. Each course grants a verifiable completion certificate after you pass the capstone rubric.
What is your refund policy?
If a course doesn’t meet your expectations, request a full refund within seven days of purchase, provided less than 20% of content was completed.
Can my team enroll together?
Yes. Group seats include private office hours and a kickoff to align your goals. Contact us for a team plan.
How much time should I plan per week?
Most learners dedicate 3–5 hours weekly. Courses list total hours so you can plan effectively.
What if I get stuck?
Post in the community, attend office hours, and check our troubleshooting guides. We keep response times short and solutions practical.